Registration

General Information

-Registration is accepted at the Palos Heights Recreation Center and the Palos Heights Pool when in season

-Proof of residency will be requested during your first time registering to set up household information

-To be included in a household, members must actually reside at that address on a permanent basis

-Mailed or drop-off registrations received prior to the registration date will be held until 5:00 pm on the first day of registration. Where there are class limits, there is no guarantee of placement for the registered activity

-Drop-off registrations are checked daily and will be processed in the morning during open registration times, otherwise resident and non-resident registration rules apply

-No telephone or fax registrations are accepted. Credit card payments and waivers must have original signatures, unless otherwise stated

-When a class limit is reached, a waiting list will be started. If enough interest is shown, instructor availability and space needs met, additional classes will be added. The Parks and Recreation Department reserves the right to cancel any program or trip due to insufficient registration

Are you a resident or non-resident?

To qualify for resident fees, an individual or family must reside within the boundaries of Palos Heights.  Proof of residency (i.e. driver’s license, utility bill, tax bill) will be required when registering for the first time. If you are unsure of your residency, check your tax bill. If you have a line item for the City of Palos Heights, you are considered a resident. The Recreation Department may waive the residency requirement for a program if it is considered in the best interest of the Recreation Department. 

How do I register for activities?

In person—Registration can be done in person at the Recreation Center which is located at 6601 W. 127th Street, Monday thru Friday, 8:00 am–9:00 pm or Saturday 8:00 am-12:00 pm. When registering in person, you will receive a receipt stating what you have registered for. Please review your receipt to ensure you have registered for the correct activities. Payments for this type of registration include, cash, check, Visa, Discover or Mastercard.

Online—Real time online registration is available Go To My Account – Log In Now Please note, if you have not registered with us before, you must register in person at the Recreation Center before you can use our on-line registration. Once our staff has entered your family information into our computer system, you will receive a user id and password via e-mail. You will then be able to register online. Click the Online Registration button on our website. Log into your account using your user id and password supplied by us. Choose browse activities or go directly to the activity type of your choice. If you see an activity that status is “unavailable”, the activity was possibly cancelled due to low enrollment or it is an activity that you must register in person.  Please contact our office to verify the status. Next, click on the shopping cart. Click on the words “enroll now”. Choose the participant that you would like to enroll and then choose add to cart. After enrolling in an activity, view/print your confirmation page.

Mail-in—Complete a registration form and mail to Registration, Palos Heights Parks and Recreation Department, 6601 W. 127th Street, Palos Heights, IL  60463. Please note, when mailing in a registration, payment can only be made by check. Credit cards will not be accepted.

Refund Policy           

The Palos Heights Parks & Recreation Department understands that schedules change and things come up that prevent participation in programs that have been registered for. It is our intent to refund your money whenever possible. We ask that you understand that in order to maintain the integrity of our programs that the following guidelines have been developed:

1.Patrons requesting a refund must contact the Recreation Center so the appropriate forms can be filled out.

2.All refunds are assessed a $5.00 processing fee. The fee is waived if you choose to have the credit put on your household account.

3.Please allow 2-3 weeks for your refund to be processed.

4.Refund requests must be turned in to the office 2 business days prior to the program start date unless otherwise specified within the program description.

5.Requests for refunds made after the deadline or after the class has started will be considered on an individual basis and are subject to approval. Refunds issued after the program start date will be prorated accordingly. Participants will be charged for classes that have passed, attended or not attended, based on the date the refund request is received.

6.No refunds will be granted after the third class meeting with the exception of a medical reason. Refunds for medical reasons must be requested within 10 days following completion of the program or activity and a doctor’s note will be required along with the refund request.

7.Refunds will not be issued for the portion of the program fees paid for un-recoverable expenses such as contractual instructor fees, tickets, trips, t-shirts, books and other expenses after the program registration refund deadline (if specified) or less than 2 business days prior to the program start date.

8.All adult athletic league deposits are non-refundable. There are no refunds on adult leagues once the team schedules are made.

**Full refunds will be granted without penalty for any refund that is initiated by the Parks & Recreation Department (i.e. cancelled class/low enrollment)**

Senior Citizen

All individuals age 60 years and older may pay the Senior Fee on activities where specifically noted, once proof of age (driver’s license, birth certificate) is established. Only those programs in which senior fees are indicated are eligible for the discount.

Returned Checks

There will be a $20.00 fee assessed for a returned or NSF check.

Age Requirement

All children under 3 years of age must be the appropriate age prior to the first day of class. All other participants must be the appropriate age with the dates of the program. Exceptions are Little Learners Preschool, Early Childhood and certain League programs that must follow stated guidelines.

Photo Policy

Photos are periodically taken of participants in a class, during special events, or at the Recreation Center.  Please be aware that these photos are for the Recreation Department’s use only and may be used in the Recreation Department’s brochure, calendar, pamphlets or flyers.

Waiver Required

For insurance purposes, Recreation Department programs and activities require a signed waiver. Please sign the waiver section on the registration form. Patrons will not be able to participate in classes or programs if the waiver is not signed. Refunds cannot be given for failure to sign the waiver.

Non-Resident Fee

The non-resident fee for programs will be $20 or 50% more than the resident rate, whichever is less.  Co-operative programs and trips may be listed at a different rate. The non-resident fee is charged to offset the costs charged to residents in the form of property taxes.

Class Locations

All classes are at the Palos Heights Recreation Center, 6601 W. 127th Street, unless otherwise noted.

Registration Deadline

This date is when a class will be cancelled if enrollment is insufficient. Registration will be accepted after this date if the class has not been cancelled and space is available.

Code of Conduct

Participants will:

1.  Show respect to all participants and staff, take direction from staff.

2.  Refrain from using abusive or foul language

3.  Refrain from causing bodily harm to self, other participants or staff.

4.  Show respect to equipment, supplies and facilities.

-First problem: Participant will receive a verbal warning

-Second problem: Participant will sit out of group activity for a short time.

-Third problem: Participant will be brought down to the Recreation Coordinator and will remain in the office.

-Fourth problem: Dismissal.

Parents will be notified if any of these steps are taken. If a behavior is severe enough and the participant caused harm to themselves or others, he/she can be immediately taken to the Program Supervisor or be released from the program. Palos Heights Recreation Department reserves the right to dismiss a participant whose behavior endangers the safety of him/herself or others.      

Birth Certificates

If a birth certificate is required, it is required at the time of registration. No registration will be processed without a copy of the certificate. If mailing or dropping off registration, a copy of the birth certificate should be sent along with the registration form.                                 

Errors

We make every effort to proof our brochure. In the event there is a misprint, it will be posted in the Customer Copy of the brochure located at the front desk in the Recreation Center, prior to registration.  We apologize for any inconvenience to our customers.

Questions/Comments

Please call the Recreation Center at 708-361-1807 if you have any questions. 

 
 
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